Since EVIA HCX provides a service rather than a physical product, our services are generally not subject to a return or warranty policy. However, we understand that issues can arise, and we are committed to resolving them fairly.
1. Points and Payments
- No Refunds for Unused Points: All credits or points loaded into your EVIA HCX account are non-refundable. These points are intended for immediate use with our services.
- Incorrect Charges: If you believe you were incorrectly charged for a session or experienced an unauthorized transaction, please contact our support team immediately. We will review the charge and, if an error is confirmed, issue a refund for the amount of the incorrect charge.
2. Charging Session Issues
- Technical Faults: If a charging session fails to initiate or is interrupted due to a technical fault with the charging station or our application, you may be eligible for a refund for the portion of the session you were unable to use. Refunds will be issued as a credit to your EVIA HCX account.
- Overstaying and Idle Fees: Please be aware that idle and parking fees are separate from standard charging fees and are designed to ensure fair access to stations. These fees are non-refundable.
3. Requesting a Refund
To request a refund, please contact our customer support team at [Insert Contact Email or Phone Number] with the following information:
- Your full name and registered phone number.
- The date and time of the transaction.
- The charging station location.
- A brief description of the issue.
Refunds, when approved, will be processed and returned to your original payment method or as points to your account, depending on the circumstances. Please allow up to [Insert Number] business days for the refund to appear in your account.